Fake Customer Support Scams: How Technology and Trust Are Exploited
Fake Customer Support Scams: How Trust Is Turned Into a Weapon A Quiet but Explosive Digital Threat One of the fastest-growing threats to everyday internet users isn’t malware itself—it’s fake or cloned customer support scams . These scams are deceptively simple, highly effective, and psychologically precise. Someone claiming to represent a trusted company reaches out with an urgent problem: your account is compromised, your device is infected, or suspicious activity has been detected. The solution, they say, is immediate action. What makes these scams dangerous isn’t just the money lost. It’s the way they exploit trust, fear, and authority in an increasingly digital world. Why These Scams Work on Smart People At a glance, these scams seem obvious. Legitimate companies don’t call out of the blue asking for payment or remote access. Yet millions of people fall for them every year—including educated, cautious, and tech-savvy users. The reason is psychological, not intellectual. Scammers ...